PlotFun Support

We usually answer within two business days.

Contact us

Write to [email protected]. Include your account ID from Profile if your question is about your account, a purchase or a report.

Purchases and subscriptions

• Diamonds or a membership didn't arrive: open Profile > My Diamonds and tap Refresh, or use Restore purchases on the membership page.
• Cancel a membership: on iPhone, Settings > your name > Subscriptions; on Android, Google Play > Payments & subscriptions. Cancelling stops the next renewal; the current period stays active.
• Refunds are handled by Apple or Google under their policies.

Safety

• Report a show, book, character, video or a character's photo from its "…" menu, or a chat message by long-pressing it. We review every report within 24 hours.
• Block a show, book, character, video or the creator who made it from the same menu; it disappears from your app right away.
• Unblock characters and creators in Profile > Privacy & data > Blocked.

Your account and data

Delete your account in Profile > Privacy & data, or follow these steps if you can no longer open the app. Read how we handle your information in our Privacy Policy and the rules for using PlotFun in our Terms of Service.